A WSP client in the global bulk goods logistics business operates a deep-water port site adjacent to multiple railway lines. Add conveyers, cranes and material handling equipment to the mix, and an already-risky workplace environment becomes even more susceptible to work-related accidents. The client had purchased Enablon, a well-known EHS software platform, to analyze incident causes and contributing factors with the goal of preventing work-related accidents.
Due to various internal factors, including staff turnover, poor adoption, and incorrect set-up by an implementation partner that was not certified, the software was not meeting the client’s needs. After a few years of unsuccessful user adoption, declining faith in the system, and a never-ending stream of stopgap patches, our team was brought in to help.